07775 853 348
TERMS & CONDITIONS
Before you book, please make sure you are happy with our terms and conditions, as booking a course with us indicates your acceptance.
1.0 DEFINITIONS
1.1 Client – the organisation or individual who accepts an offer from Rise & Summit to provide an event or course
1.2 Participant – an individual who has agreed to participate in an event or course
1.3 Rise & Summit – the provider of the event or course and this includes their staff
1.4 Course – a part-day, full-day or multi-day training session for one or more participants
1.5 Event – a part-day, full-day or multi-day activity for multiple participants
2.0 GENERAL TERMS AND CONDITIONS
2.1 Course places must be reserved by sending us a completed booking form and 50% of the course cost as deposit (or 100% if booking within 10 weeks of the start date). The remainder of your course fees must be paid a minimum of 10 weeks before the starting date of the course. If the balance is not paid by this date, we reserve the right to re-sell your course space without refunding your deposit. All prices are exempt from VAT.
2.2 If a site visit is required, the charge for this will be due regardless of whether or not the event goes ahead.
2.3 The final balance of the quoted price is due no later than one month before the event or course.
2.4 If a participant is undergoing any medical treatment or has a physical or medical condition (including being on medication) that may affect their ability to participate on the chosen course or event, this must be brought to the attention of Rise & Summit staff prior to the start of the course or event. Rise & summit staff reserve the right not to allow the participant to proceed with the course or event. If this happens, a refund will not be given.
2.5 Rise & Summit reserve the right to exclude any participant from an activity if their actions are thought to be endangering the safety of themselves or others. If this happens, a refund will not be given.
2.6 Any participant who acts in contravention of the decisions or advice of a Rise & Summit staff member or undertakes independent activities during the course or event will forfeit all professional protection and duty of care from Rise & Summit.
2.7 Personal belongings are the participant’s own responsibility. Rise & Summit do not accept responsibility for any loss of or damage to any personal belongings during Rise & Summit courses.
2.8 Rise & Summit reserve the right to decline a booking or cancel an existing booking.
2.9 Rise & Summit owns all the media and photographs taken on an event unless agreed in advance. Photographs and media will be shared on Rie & Summit social media pages only.
2.10 Rise & Summit will not be held responsible for increased event costs due to Force Majeure. If an event is subject to an increase in price due to Force Majeure, that increase will be passed onto the participant or client.
2.11 Transfers of places between one participant and another is allowed. However, there will be a charge of 10% of the original cost with a minimum of £25 per person as an administration fee.
3.0 CANCELLATION BY RISE & SUMMIT
3.1 Every attempt will be made by Rise & Summit to ensure that its courses run. However, should a cancellation be unavoidable then the participant(s) / client will be notified at the earliest opportunity
3.2 Should Rise & Summit cancel an event then the client shall be entitled to either a refund, minus costs incurred due to payment services used (i.e. Paypal, Woocommerce, Stripe, etc…) of the money paid or a transfer to an alternative date.
3.3 In the case of cancellation of a course due to unforeseen circumstances such as severe weather conditions, terrorist act, police incident etc then a full refund will be paid less actual costs incurred up to the point of cancellation.
4.0 CANCELLATION OF A COURSE BY A CLIENT
4.1 All cancellations must be made in writing (email is acceptable providing an acknowledgment is received).
4.2 If, after booking, you need to change the dates of your course, we will offer you alternative dates, as long as you notify us at least 10 weeks prior to the starting date of the course you have booked. In other circumstances, we may exercise our discretion.
4.2 If you need to cancel with more than 10 weeks notice to the starting date of the course, the balance of your course fee (less admin fee of £25) will be refunded.
4.3 If you cancel with less than 10 weeks notice, we will only refund the balance of the fee (less the admin fee of £25) if we are able to re-sell the course space on your behalf. If we are unable to resell the course, the full course fee shall be charged.
4.4 Should the client wish to reschedule the course, and if Rise & Summit is able to accept the change, then an additional charge will be made which will be discussed and agreed at the time. This will be at least 30% of the total course cost.
5.0 CANCELLATION DUE TO COVID-19
5.1 Every attempt will be made by Rise & Summit to ensure that courses run. However, should a cancellation be unavoidable, then the client will be notified at the earliest opportunity.
5.2 Should Rise & summit cancel a course due to Covid-19 then the participants or client shall be entitled to transfer onto the same course at a later date or the nearest safe date under Government guidelines.
5.3 The inability of any participants or a disinclination to travel to and participate in a course or event for any reason which includes, but is not limited to, illness (including Covid) is not a valid reason to receive a refund. These issues remain at client’s and participant’s risk and we strongly recommended that insurance is taken out to cover such eventualities.
6.0 PRICE AND PAYMENT
6.1 The price quoted is for the services, dates and times stated. Any changes to these requested by the client or participant may cause an increase in the price to be applied.
7.0 GIFT VOUCHERS
7.1 Vouchers can be redeemed up to one year after date of purchase. After this date the voucher is void.
7.2 Vouchers cannot be refunded.
8.0 INSURANCE
8.1 You should ensure you are fully insured for your course to cover all cancellation, search & rescue and medical emergencies, as well as equipment loss or theft.
Please feel free to contact us to discuss any of the above on 07775 853 348, or email us on info@riseandsummit.co.uk.
